Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase from Rovelune Home. If there is an issue with your order, please contact us and we’ll work with you to resolve it.

Returns

We accept return requests within 30 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

Please contact us before returning an item. Returns sent without first requesting a return may not be accepted.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your product is damaged, defective, or you received the wrong item, contact us as soon as possible and include photos or other relevant information so we can review the issue.

If the claim is approved, we will arrange an appropriate replacement or refund at no additional cost to you.

Order Cancellations

Orders may be cancelled before they have been processed for shipment. Because we work to process orders quickly, we cannot guarantee that an order can be cancelled after it has been placed.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or credit card provider to process and post the refund.

Non-Returnable Items

Items that have been used, damaged after delivery, altered, or returned without their original packaging may not be eligible for a refund unless required by applicable law.

Contact Us

To request a return, refund, cancellation, or assistance with an order, please contact us through our Contact page and include your order number.